Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and the operator of shippin.io ("Platform", "we", "us", "our"), an individual operating from Mumbai, India.

By accessing or using shippin.io — including browsing the Platform, creating an account, submitting a product, subscribing to a paid plan, or purchasing a promotional sidebar slot — you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, do not access or use the Platform.

For any questions about these Terms, contact us at: legal@shippin.io

2. Eligibility

2.1 Age Requirement

You must be at least 13 years of age to use shippin.io. By using the Platform, you represent and warrant that you meet this age requirement.

If you are between 13 and 18 years of age, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2.2 Capacity

By using the Platform, you represent that:

• You have the legal capacity to enter into a binding agreement
• You are not barred from using the Platform under any applicable law
• You will comply with these Terms and all applicable local, national, and international laws

2.3 Geographic Restrictions

The Platform is available globally. However, if use of the Platform is prohibited or restricted in your jurisdiction, you are responsible for compliance with local laws. We make no representation that the Platform is appropriate or available in all locations.

3. Account Registration and Security

3.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share it with anyone
• Notify us immediately of any unauthorised access to your account at legal@shippin.io
• Accept responsibility for all activity that occurs under your account

3.2 Account Restrictions

You may not:

• Create more than one account per person
• Create an account on behalf of someone else without their explicit consent
• Use a username that impersonates another person, entity, or brand
• Use a username that is offensive, misleading, or violates third party rights
• Transfer your account to another person without our prior written consent

3.3 Account Security

We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials. You are solely responsible for all activity that occurs under your account.

4. The Platform — What It Is and Is Not

4.1 What shippin.io Is

shippin.io is a software product discovery platform where:

• Builders and founders can launch and list software products
• Visitors can discover, browse, upvote, and share software products
• Verified builders can display revenue information on their listings
• Builders can claim misattributed products via domain verification
• Builders can purchase promoted sidebar slots to increase the visibility of their product to every visitor on the Platform

4.2 What shippin.io Is Not

shippin.io is not a marketplace. No products are bought or sold through the Platform. The "open for acquisition" signal on a product listing is informational only — it indicates that the product owner may be open to acquisition discussions, optionally with a listed asking price. shippin.io does not facilitate, broker, or participate in any acquisition or sale transaction. Any such discussions or transactions happen entirely outside of shippin.io and are solely between the parties involved.

We are not responsible for any outcome of acquisition discussions or transactions that originate from an "open for acquisition" signal on our Platform.

A product appearing in the promoted sidebar rail has paid for that placement. Sidebar promotion does not constitute our endorsement of the product, its quality, the claims made about it, or the business behind it.

5. User Content and Product Listings

5.1 Product Listings

Products are submitted by the builder through the launch flow. The submitter represents and warrants that they are the builder, creator, or an authorised representative of the product. Builders may claim ownership of a misattributed listing through our domain verification process.

5.2 Your Content License to Us

By submitting any content to shippin.io — including product names, descriptions, taglines, images, screenshots, links, and any other material ("User Content") — you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to:

• Store, display, and distribute your User Content on the Platform
• Use your User Content to operate and improve the Platform
• Display your User Content in search results, featured sections, social previews, and promotional materials for the Platform
• Create embeddings and search indices from your product text content

This licence exists for as long as your content remains publicly visible on the Platform or is retained in your account (including archived listings). It terminates when you archive and we no longer display the content publicly, when you delete your account, or when we remove the content.

5.3 Your Representations About User Content

By submitting User Content, you represent and warrant that:

• You own the content or have all necessary rights, licences, and permissions to submit it
• Your content does not infringe any third party's intellectual property rights, privacy rights, or other legal rights
• Your content is accurate and not misleading
• If submitting a product you did not build, you are not misrepresenting ownership
• Revenue information you provide (manual or verified) accurately reflects real revenue

5.4 Revenue Information

Verified Revenue: When you connect a payment processor, we display revenue data synced directly from that processor. You are responsible for ensuring the API key you provide belongs to the product being listed. Connecting a payment processor that does not belong to the listed product is a material breach of these Terms.

Self-Reported Revenue: When you manually enter revenue figures, you represent that the figures are accurate to the best of your knowledge. Deliberately submitting false revenue figures constitutes fraud and is a material breach of these Terms.

Revenue Display Options: You control whether and how your revenue is displayed. Disabling revenue display does not delete your payment connection or stored revenue data.

5.5 Prohibited Content

You must not submit, post, or display content that:

• Is false, misleading, or deceptive
• Infringes any patent, trademark, copyright, trade secret, or other intellectual property right
• Violates any person's privacy, publicity, or other personal rights
• Is defamatory, harassing, threatening, or abusive
• Contains hate speech targeting individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Is obscene, pornographic, sexually explicit, or otherwise inappropriate
• Promotes or facilitates illegal activity
• Contains malware, viruses, or any code designed to disrupt or harm systems
• Impersonates any person, company, or entity
• Is spam or contains unsolicited commercial content
• Constitutes fake or fabricated revenue numbers
• Contains child sexual abuse material (CSAM) or any sexual content depicting or suggesting minors — this is a zero-tolerance violation resulting in immediate permanent account termination and referral to law enforcement
• Violates any applicable law or regulation

5.6 Our Right to Remove Content

We reserve the right — but are not obligated — to review, monitor, remove, or edit any User Content at our sole discretion, at any time, without notice. Reasons may include but are not limited to violations of these Terms, reports from other users, legal requirements, or Platform integrity.

Products that receive 10 or more community reports may be hidden from public listing pending review. We are not liable for any damages resulting from content removal.

5.7 Product Archiving

shippin.io uses archiving instead of permanent deletion for individual product listings. Archiving is a reversible hide — not a wipe of your data.

Voluntary archive: You may archive any product you own from its product page. Archiving removes the listing from the public directory, semantic search, sitemap, and public profile views. Only you can access the archived product page. Images, revenue history, and other listing data are retained. You may unarchive at any time to restore public visibility, subject to plan limits below.

Free tier limit: Free accounts are limited to a set number of active (non-archived) product listings. Archived products do not count toward that limit. If you are at the free tier limit, you can archive an active product for other products to become active.

Builder lapse: When your Builder subscription expires — including after cancellation at the end of the billing period or failed renewal past the grace period — your account reverts to the free tier. If you exceed the free tier active product limit, we automatically archive the lowest-ranked listings and keep your highest-ranked products visible. You will receive an email listing which products were archived. Resubscribing to Builder restores the ability to unarchive products.

No user-facing product delete: There is no permanent delete option for individual product listings. To remove a product from public view, archive it. Account deletion (Section 12) removes your personal data as described in our Privacy Policy.

Promotional slots: A product with an active paid sidebar slot may continue to appear in the promoted rail for the remainder of the booked period even while archived. New slot purchases require a published, non-reported product owned by your account.

5.8 Acquisition Interest

Builder plan subscribers may mark products as open for acquisition. Signed-in users may submit one expression of interest per qualifying product via Show interest, with an optional message (max 500 characters) and optional consent to share their email with the product owner. We forward interest to the owner by email. shippin.io does not broker, negotiate, or participate in any acquisition or sale. Spam, harassment, or false interest violates these Terms.

6. Community Reporting and Moderation

6.1 Reporting Mechanism

Users may report products or user profiles that they believe violate these Terms. Reports are reviewed by us. We are not obligated to take action on every report but will act on credible violations.

New and updated product listings undergo automated content review. Content that fails review may be flagged or withheld from public display until corrected.

6.2 Automated Thresholds

• Products receiving 10 or more reports from separate users may be automatically hidden pending review
• User profiles receiving 5 or more reports from separate users may be automatically hidden pending review

6.3 No Liability for User Reports

We are not liable for false, malicious, or mistaken reports submitted by other users. If you believe your content was incorrectly reported or removed, contact us at legal@shippin.io.

6.4 Abuse of Reporting

Using the reporting system to harass, silence, or target specific users or products without genuine grounds for a report is a violation of these Terms and may result in account termination.

6.5 Illegal Content Notice and Takedown

In compliance with India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the EU Digital Services Act, we operate a notice-and-action mechanism for illegal content.

Response timeframes:

• Emergency content (child sexual abuse material, content threatening national security or public order): removed within 36 hours of receiving a valid notice
• Other illegal content: acknowledged within 24 hours, resolved within 15 days

To submit an illegal content notice, contact the Grievance Officer:

Your notice must include:

• The URL(s) of the allegedly illegal content on shippin.io
• The specific law(s) the content violates and the jurisdiction
• Your contact information
• A declaration that the information provided is accurate to the best of your knowledge

We will not be held liable for third-party illegal content of which we were unaware, provided we remove it expeditiously upon receiving a valid notice. Submitting false or malicious notices is itself a violation of these Terms and may result in account termination and legal liability.

7. Intellectual Property

7.1 Platform Ownership

The Platform, including its design, code, algorithms, ranking system, branding, and all content created by us, is owned by shippin.io and protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Platform without our prior written consent.

7.2 Your Ownership

You retain ownership of all User Content you submit to the Platform, subject to the licence granted in Section 5.2.

7.3 Feedback

If you submit feedback, suggestions, or ideas about the Platform, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use that feedback in any way we see fit, without any obligation to you.

7.4 Trademark Policy

The name "shippin.io," its logo, and associated brand assets are the intellectual property of shippin.io and are protected under applicable trademark and unfair competition law. shippin.io is not currently a registered trademark, but we assert common law trademark rights through continued use.

You may not:

• Use "shippin.io," our logo, or any confusingly similar mark in your product name, domain, or marketing materials without our prior written consent
• Register any domain, social handle, or account name that incorporates "shippin" in a way that could create confusion with the Platform
• Imply official affiliation with or endorsement by shippin.io without our prior written consent

If you believe a product listing or user on the Platform infringes your trademark, contact us at legal@shippin.io with:

• Your trademark registration details (country, registration number) or evidence of common law use
• The URL of the allegedly infringing content on shippin.io
• A description of how the content infringes your mark
• Your contact information

We will respond to valid trademark notices promptly.

7.5 Copyright Infringement (DMCA / Equivalent)

If you believe your copyright has been infringed by content on the Platform, please contact us at legal@shippin.io with:

• A description of the copyrighted work you claim has been infringed
• The URL or location of the allegedly infringing content on shippin.io
• Your contact information
• A statement that you have a good faith belief the use is not authorised
• A statement that the information in your notice is accurate

We will respond to valid notices promptly.

8. Subscription Plans and Billing

8.1 Free Tier

The free tier allows a limited number of active (non-archived) products. Queued listings awaiting a future UTC launch date count toward that limit; archived products do not. Free tier launches are automatically assigned the next available UTC slot — typically the following day. Free tier users cannot choose a launch date or use relaunch. Free tier users cannot connect payment processors, set self-reported revenue, access the analytics dashboard, or mark products as available for acquisition. Free tier users with a published product may purchase promotional sidebar slots at standard rates (the Builder plan advertising discount does not apply).

8.2 Builder Plan

The Builder subscription plan unlocks:

• Unlimited active (non-archived) product listings
• Launch on your chosen UTC day, including today — no daily queue
• Relaunch to resurface in Launched Today (once every 60 calendar days; schedules the next UTC day)
• Payment processor connection for verified revenue display
• Self-reported revenue when not using a connected processor
• Detailed analytics dashboard
• Verified builder badge on your profile and listings
• Rank boost for listed products
• Ability to mark products as available for acquisition
• 40% discount on promotional sidebar slot purchases

Open-for-acquisition status and asking prices are visible only while your Builder subscription is active.

8.3 Founding Member Plan

A limited number of founding member spots are available at a discounted rate. Founding member pricing is locked permanently for the subscriber, regardless of future price changes, as long as the subscription remains active. If a founding member cancels their subscription, founding member pricing is retained on resubscription only if founding spots are still available at that time.

8.4 Billing

Subscriptions are billed on a recurring annual basis. Billing is processed by DodoPayments. By subscribing, you authorise DodoPayments to charge your payment method on a recurring basis.

Subscription renewal charges are automatic. You will be notified before renewal via email.

The Platform also offers one-time purchases for promotional sidebar slots (see §8A below). These are charged once at the time of purchase and do not recur automatically.

8.5 Failed Payments

If a payment fails at renewal, we will provide a grace period before suspending Builder plan access. During the grace period, you retain full access. If payment is not resolved by the end of the grace period, your subscription expires, your account reverts to the free tier, and excess active products may be archived automatically as described in Section 5.7. Your data and product listings are not permanently deleted due to a payment failure.

8.6 Cancellation

You may cancel your subscription at any time via your account settings or by contacting legal@shippin.io. Upon cancellation:

• Your Builder access continues until the end of the current billing period
• You will not be charged for the next billing cycle
• Your account reverts to the free tier at the end of the billing period
• If you exceed the free tier active product limit when the subscription expires, excess listings may be archived automatically (Section 5.7); your highest-ranked products remain visible
• Your product data and account remain intact — archiving is reversible if you resubscribe or free up an active slot

8.7.1 Subscription Refund Policy

General Policy: All subscription fees are non-refundable. We do not offer refunds for partial billing periods, unused features, or change of mind.

Exception — Duplicate Charges: If you are charged more than once for the same billing period due to a technical error, you are entitled to a full refund of the duplicate charge. To request a duplicate charge refund, email legal@shippin.io with your account email, transaction IDs, and dates of charge. We will process eligible refund requests within 10 business days.

Exception — Technical Failure: If a technical failure on our part prevents you from accessing the Platform for a continuous period of 72 hours or more during a paid billing period, you may be entitled to a pro-rated credit for the affected period at our discretion. This does not apply to scheduled maintenance, third-party service outages, or failures caused by your own equipment.

8.7.2 Promotional Slot Refund Policy

See §8A.8 for the refund policy applicable to one-time promotional slot purchases, including the automatic refund conditions that apply when a slot is unavailable or the product becomes ineligible at payment time.

8.8 Price Changes

We reserve the right to change subscription pricing at any time. For existing subscribers, price changes will take effect at the next renewal period. We will notify you of any price increases at least 30 days in advance via email.

8A. Promotional Sidebar Slots

8A.1 What It Is

The Platform offers up to 10 paid sidebar promotion slots displayed across the homepage, product directory, and user profiles. Slots are sold on a first-come, first-served basis. Purchasing a slot places your product's name, tagline, and logo in the promoted sidebar for all visitors during the booked period.

8A.2 Pricing and Periods

Slots are available in weekly (7 days) and monthly (30 days) billing periods. Prices are displayed on the /advertise page and are fetched live from our payment processor. Builder plan subscribers receive a 40% discount. Prices may change at any time; the price displayed at checkout is the price you will be charged.

8A.3 Payment

Promotional slot purchases are one-time payments. They are not subscriptions and do not auto-renew. Payment is processed by DodoPayments.

8A.4 Slot Hold

When you initiate checkout, a 60-minute hold is placed on one slot to reserve it for you. If checkout is not completed within 60 minutes, the hold is released automatically and the slot becomes available to others. A hold does not guarantee a slot — it is confirmed only upon successful payment.

8A.5 Eligibility

To purchase a slot, your product must:

• Be published (have passed moderation review)
• Not be currently reported or hidden
• Be owned by your account

Archived products may be selected for new slot purchases if they meet the criteria above. A product with an active paid slot may continue appearing in the promoted sidebar for the booked period even if later archived.

Each product may have at most one active slot at a time.

8A.6 Activation and Confirmation

Upon successful payment, your slot is activated and you will receive a confirmation email with the exact expiry date and time. The slot is considered delivered at the moment of activation.

8A.7 Slot Availability at Payment

Slots are allocated atomically on payment confirmation. In the rare event that all 10 slots are filled between your hold and payment, your payment will be automatically refunded in full and you will be notified by email. Initiating checkout and holding a slot is not a guarantee of final slot allocation.

8A.8 Refund Policy for Promotional Slots

Automatic refund: If all slots are filled before your payment is processed, or if your product is no longer eligible at payment time, a full refund is automatically issued via DodoPayments. Refunds typically appear within 3-5 business days.

No discretionary refunds: Promotional slot purchases are otherwise non-refundable. We do not issue refunds for change of mind, early cancellation, mid-slot removal due to content violation, or unused slot time.

You may end an active promotional slot early from Settings → Billing ("End promotion"). Ending a slot stops sidebar display immediately but does not entitle you to a refund or credit for unused time.

Technical failure exception: If a technical failure on our part prevents your slot from going live for more than 48 continuous hours after activation, contact legal@shippin.io for a pro-rated credit assessment at our discretion.

8A.9 EU/UK 14-Day Withdrawal Right

Under EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013, consumers normally have a 14-day right of withdrawal from digital service purchases. By purchasing a promotional slot, you expressly request that we begin performance immediately (your slot is activated at the moment of purchase), and you acknowledge that you thereby waive your right of withdrawal once the slot is activated. This acknowledgment is presented on the advertise purchase flow before payment. If you do not wish to waive this right, do not proceed with the purchase.

8A.10 Mid-Slot Product Removal

If your product is reported, hidden, or your account is suspended while a paid slot is active, the slot will be paused and your product will not appear in the sidebar during the suspension. No refund or credit is issued for paused time. If your product is reinstated before the slot expiry, the slot resumes. If the product is permanently removed or your account is permanently terminated for cause, the slot is forfeited with no refund.

8A.11 Ad Content Standards

All content displayed in your promoted slot — product name, tagline, and logo — must comply with the content standards in §5.5. We reserve the right to remove a promoted slot at any time for content violations without issuing a refund.

8A.12 No Specific Placement Guarantee

We do not guarantee any specific position within the promoted sidebar rail, any minimum number of impressions, or any traffic, click, or conversion outcome from your slot purchase.

8A.13 Promoted Label

All promoted sidebar products are clearly labeled as "Promoted" to visitors via a section-level header on the sidebar rail. Purchasing a slot does not entitle you to have this disclosure label removed or obscured.

9. Prohibited Uses

In addition to content restrictions in Section 5, you must not:

• Use the Platform for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to any part of the Platform, other accounts, or our systems
• Use automated tools, bots, or scrapers to collect data from the Platform without our prior written consent
• Interfere with or disrupt the integrity or performance of the Platform
• Submit product listings or launch attempts at a rate that exceeds automated abuse limits (rate limits are enforced automatically)
• Attempt to manipulate the ranking algorithm through artificial engagement (fake views, clicks, or upvotes)
• Create fake accounts to upvote your own products or report competitors' products
• Attempt to reverse engineer, decompile, or extract source code from the Platform
• Use the Platform to distribute spam or unsolicited communications to other users
• Impersonate shippin.io, our team, or any other user
• Use the Platform in any way that could damage our reputation or brand
• Use the Platform if you are located in, or are a national or resident of, any country or territory subject to comprehensive sanctions by the United Nations, United States, European Union, or India, or if you are identified on any government sanctions list or restricted party list (including but not limited to the OFAC SDN List, EU Consolidated Sanctions List, or UN Security Council Consolidated List)
• Initiate checkout holds for promotional slots repeatedly without intent to complete payment, in order to lock slots away from other users
• Purchase a promotional slot for a product you do not own or are not authorised to represent on the Platform
• Submit false, misleading, or deceptive content (name, tagline, or logo) in a promotional slot, including falsely implying affiliation with or endorsement by shippin.io

10. Disclaimers and Limitation of Liability

10.1 Platform Provided As-Is

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Platform will be uninterrupted, error-free, or secure
• Any defects will be corrected
• The Platform is free of viruses or other harmful components
• The results obtained from using the Platform will be accurate or reliable
• Revenue data displayed on the Platform is accurate or current

10.2 No Endorsement

Listing a product on shippin.io does not constitute our endorsement of that product, its quality, or the claims made about it. We are not responsible for any product listed on the Platform. This applies equally to products appearing in the promoted sidebar rail — a paid promotional slot is a commercial placement, not an editorial recommendation.

10.3 Third Party Services

We are not responsible for the availability, accuracy, or reliability of third party services integrated with the Platform (including DodoPayments, Stripe, Supabase, Google, and others). Your use of third party services is governed by their respective terms of service.

10.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHIPPIN.IO, ITS OPERATOR, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL; COST OF SUBSTITUTE GOODS OR SERVICES; OR DAMAGES ARISING FROM UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR DATA — WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $50.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10.5 Indemnification

You agree to indemnify, defend, and hold harmless shippin.io, its operator, and any affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Platform
• Your User Content
• Your violation of these Terms
• Your violation of any third party rights
• Any false or misleading information you provide, including revenue data

11. Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. Account Termination

12.1 Termination by You

You may delete your account at any time via the in-app account deletion feature or by emailing legal@shippin.io. Upon deletion, all your personal data is immediately and permanently deleted as described in our Privacy Policy.

When you delete your account, any active subscription is automatically cancelled at the next billing date. You will not be charged again after deletion.

12.2 Termination by Us

We may suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of these Terms
• Engaging in fraudulent, abusive, or illegal activity
• Providing false revenue data
• Creating multiple accounts to manipulate rankings
• Posting child sexual abuse material or content involving minors — zero-tolerance, no appeal
• Providing false information in a promotional slot purchase or abusing the slot hold mechanism to lock out other users
• At our sole discretion, if we determine your use of the Platform poses a risk to other users or the Platform

Suspension Appeals: If your account is suspended (not permanently terminated), you may appeal within 14 days by emailing legal@shippin.io with the subject line "Account Suspension Appeal" and a description of why the suspension should be reversed. We will review all appeals within 14 days and notify you of the outcome. Permanent terminations for illegal activity, fraud, or CSAM violations are final and not subject to appeal.

12.3 Effect of Termination

Upon termination:

• Your access to the Platform is immediately revoked
• Your product listings may be removed at our discretion
• Your personal data will be deleted as described in the Privacy Policy
• Subscription fees already paid are non-refundable upon termination for cause
• Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, indemnification, and dispute resolution) will survive

Any active paid promotional slots are forfeited immediately upon termination for cause, with no refund. If you voluntarily delete your account, active paid slots expire at their scheduled end date and no mid-slot refund is issued.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt to resolve any dispute with us informally by contacting legal@shippin.io. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within 30 days, either party may proceed to arbitration.

13.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or any breach, termination, or invalidity thereof shall be finally settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.

• Seat of Arbitration: Mumbai, India
• Number of Arbitrators: One (1) sole arbitrator mutually agreed upon by the parties
• Language: English
• Governing Rules: Arbitration and Conciliation Act, 1996 (India)

The arbitrator's decision shall be final and binding on both parties. The arbitral award may be enforced in any court of competent jurisdiction.

13.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.4 Exceptions

Notwithstanding the arbitration agreement above, either party may seek urgent interim or injunctive relief from a court of competent jurisdiction in Mumbai, India to prevent irreparable harm pending arbitration.

13.5 Consumer Rights and EU/UK Carve-Out

Nothing in this section limits any rights you have under applicable consumer protection laws that cannot be waived by contract.

EU and UK consumers: Under EU Regulation 1215/2012 (Brussels Recast) and equivalent UK law, consumers domiciled in the EU or UK have the mandatory right to bring legal proceedings in the courts of their country of domicile. The arbitration clause in Section 13.2 does not override these mandatory rights and does not apply to EU or UK consumers to the extent it would conflict with applicable mandatory consumer protection law.

EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform for disputes with traders established in the EU or concerning EU-directed services. Our contact for ODR purposes is legal@shippin.io.

14. Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Subject to the arbitration agreement above, both parties submit to the exclusive jurisdiction of the courts of Mumbai, India for any matter that cannot be resolved through arbitration.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and shippin.io regarding use of the Platform and supersede all prior agreements, representations, or understandings.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce it on other occasions.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, government actions, internet outages, or third party service failures.

15.6 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and shippin.io.

15.7 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

15.8 Service Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue the Platform or any feature or functionality at any time. For non-material changes (e.g., UI changes, minor feature adjustments), no advance notice is required.

For paid subscribers:

• We will provide at least 30 days notice before discontinuing a feature that is material to the Builder subscription
• If we permanently discontinue the entire Platform, active paid subscriptions will be refunded on a pro-rated basis for the remaining paid period
• You will have at least 30 days from the discontinuation notice to export your data before it is permanently deleted

Except as stated above for paid subscribers, we are not liable for any damages, losses, or costs arising from modifications to, suspension of, or discontinuation of the Platform or any of its features.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this document
• For material changes, we will notify you via email to your registered address at least 14 days before the changes take effect
• Continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes
• If you do not agree to the revised Terms, you must stop using the Platform and may delete your account

17. Contact Information

For any questions, concerns, or notices regarding these Terms:

We aim to respond to all legal inquiries within 7 business days.